Support & ownership
A practical path into the field.
Plan your evaluation, deployment and ongoing support with AutoMap or your local distribution partner.
Before you purchase
Agree the environments, capture method, deliverables and acceptance checks. Ask for a demonstration or a suitable sample dataset that lets your team evaluate the workflow.
Onboarding & training
Discuss scanner setup, capture planning, trajectory quality, processing and exporting to your own tools. Training arrangements and scope are confirmed with your quotation.
Deployment & updates
Choose an appropriate OrbisFuse deployment and identify who manages the server, network access, storage, backup and software updates.
Service & warranty
Confirm the applicable warranty, service arrangements, accessories and response expectations for your product and region with AutoMap or your supplying distributor.
Help us understand the issue
Include the product, software version, recording identifier, the task you were performing and any error text. Keep original recordings intact. Ask us for a suitable transfer method before sending large files or sensitive site information.
For a new installation, share the intended hosting location, number of working teams, expected data volumes and any network restrictions.
Looking for a distributor or interested in becoming one? Discuss your region with AutoMap.